The Physio & Sports Injury Clinic - Gift voucher Terms & Conditions.
Effective date: 3rd January 2026
Definitions: ‘We’, ‘Us’ and ‘Our’ constitute: The Physio North Wales Ltd T/A The Physio & Sports Injury Clinic.
These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of physical gift vouchers and digital e-vouchers from The Physio & Sports Injury Clinic.
These gift voucher terms apply to pounds sterling gift cards purchased either: online through our website (www.thephysionorthwales.co.uk/gift-vouchers), or purchased in-person with a physical gift voucher from the clinic reception desk.
The Physio and Sports Injury Clinic reserves the right to update and change the terms and conditions of our gift voucher at any time. This does not affect your legal rights. Use of your gift voucher constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. It is your responsibility to check these gift voucher terms from time to time to ensure you are aware of any changes which may have been made.
The Physio and Sports Injury Clinic gift cards remain the property of The Physio North Wales Ltd, who maintains the right to cancel the voucher/card at its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or as a result of circumstances beyond its control).
The value of a gift voucher can only be redeemed at the clinic in Rhos on Sea.
The gift voucher balance cannot be exchanged for cash or redeemed against the purchase of another card.
The maximum amount that an individual Physio and Sports Injury Clinic e-voucher can hold is £500. This limit cannot be exceeded by performing balance transfers from other vouchers. You can review an e-voucher balance online using the following link: https://squareup.com/gift/ZXBSTDXEHJ2SD/check-balance
Validity:
Both Physical gift vouchers & E-vouchers are valid for a period of 12 months from the date of purchase, following which will expire. A gift voucher cannot be used after the expiry date and any remaining balance will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift voucher’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry. A gift voucher also expires automatically once its balance has been exhausted.
Gift vouchers may be used to pay for the whole or any part of a service or product purchase, and there is no limit on the number of gift cards that may be used in one transaction.
Lost/ Stolen or Damaged:
You are solely responsible for the safe keeping and security of your gift voucher following delivery (in person or online). In cases where your Physio and Sports Injury Clinic gift voucher gets lost or stolen, we are unable to replace or reimburse the remaining balance on a card. The Physio and Sports Injury Clinic cannot be held responsible for the any balance lost on a gift voucher (both Physical or digital) as a result of theft or fraud. Should your clinic voucher become damaged, The Physio and Sports Injury Clinic maybe able to replace the card providing you still have the original in your possession and the bank card you paid the voucher with.
Refunds:
Anyone wishing to claim a refund for a gift voucher purchased from us, will need to follow the below instructions:
Physical vouchers - No refunds are given for physical gift vouchers once purchased. You can either still spend it yourself, or give it to someone who would like it.
E-vouchers purchased: (via: www.thephysionorthwales.co.uk/gift-vouchers)
Refunds requests will only be issued within 14 days of purchase, by the person who made the purchase. For a refund to be processed: Proof of receipt will need to be shown, the voucher must be valid and in-date at the time of requesting a refund, and the entire voucher load amount cannot have been used at the time of the request. Once your voucher has been validated, then a refund will be issued back to the original bank card used, minus a card fee (1.4% + 25p). This can take up to 7 working days for the merchant to carry this out. No cash alternative will be given. Any request for a refund after this 14 day period will be declined.
Data Protection:
Personal data relating to your purchase or use of a gift voucher/e-voucher will be used in accordance with current applicable data protection and privacy legislation and our own privacy policy which can be found at: www.thephysioniorthwales.co.uk/privacy-policy
Contact:
Company Address: The Physio & Sports Injury Clinic, Le Sport Health & Fitness, Colwyn Avenue, Rhos on Sea, LL28 4RB.
Tel. 01492 545291