Frequently Asked Questions (FAQ)
Are you suitably registered?
Do I need a referral to be seen?
You don’t need a referral to access private Physiotherapy at our clinic. Just simply contact us via phone or email and we can book you straight in. If however you wish to use a Health Insurance policy, you may need a GP/consultant referral (depending on the company). Please check your insurer & your policy prior to booking in with us.
Do you accept my Health Insurance?
We are registered with most major health insurers. To find out is we do, please give the clinic a call on: 01492545291.
How quick can I be seen?
We try our very best to see all new patients as quick as we can, and aim to provide you with an appointment within 48hrs.
How do I find the Physio clinic?
We are based within Le Sport gym building in Rhos on Sea (LL28 4RB): Get directions via Google here. When you arrive at the gym, come up the stairs to the main desk and they will send you through to our physio reception.
Can I park outside?
Yes we have FREE onsite parking at the Le Sport gym building. There’s also Free parking all down the road outside, otherwise there is a council Pay & Display car park next door (50p for 1hr).
What do I need to wear?
Please wear what is most comfortable for you. However, we do advise wearing loose fitted clothing due to the fact that your injury area affected will need to be uncovered to complete our examination & treatment.
My injury is not sport related, can you still help?
Of course we can. Although we are sport specialists we still treat tons of normal aches and pains on a daily basis (e.g. bad backs and sore knees).
How many times will I need to be seen?
Unfortunately everybody heals at different rates. Generally acute injuries tend to resolve in approx. 6 visits, but more ongoing/chronic conditions may take anywhere between 9-12 visits. For an accurate quote, an initial consultation will be needed.
What happens if I can’t attend a booked appointment?
If you have booked an appointment and find you cannot now attend then please call the clinic reception ASAP on: 01492545291. We operate a 24hrs notice cancellation policy here with all our patients, and there may be a charge for any missed appointment without good reason or without agreed notice. We operate this policy as missed appointments means we can’t help others who are suffering in pain and need our help instead. There is no time to get someone else in with very late notice so please let us know ASAP if there is a problem.
What if you can’t help?
We do our very best to help everyone, but there are times when a second opinion is needed. We are lucky enough to work in conjunction with some of North Wales’ top consultants who will be able to help.
Mr Mayur Chawda - Hip & Knee surgeon
Mr Patrick Laing - Foot & Ankle surgeon
Mr Paramasivam Sathyamoorthy - Shoulder & Elbow surgeon
Mr Edwin Prashanth Jesudason - Hand & Wrist specialist
Mr Simon Roberts - Sports surgeon
Do you take card payments?
Yes, we accept credit/debit card (or cash) payments in the clinic.
Do you sell gift vouchers?
Yes we do. You can order an e-Gift voucher online here, otherwise please visit our clinic to purchase a printed gift voucher. Gift vouchers are available on all services offered & can be made up to any amount you like.