Frequently Asked Questions (FAQ)

GENERAL

How do I find the Physio clinic?

We are based within Le Sport gym building in Rhos on Sea (LL28 4RB): Get directions via Google here. When you arrive at the gym building, come in up the stairs to the main desk and they will send you through to our own separate Physio Reception.

Can I park outside?

Yes we have FREE onsite parking at the Le Sport gym building. There’s also Free parking all down the road outside, otherwise there is a council Pay & Display car park next door (50p for 1hr).

How quick can I be seen?

We try our very best to see all New Injuries as quick as we can, and aim to provide you with an appointment within 48hrs!

Do I need a referral to be seen?

You don’t need a referral to access Private Physiotherapy with us. However, If you wish to use a Health Insurance policy, you may need a GP referral first (depending on the company)? Please check with your insurer prior to booking in with us.

Do you take card payments?

Yes, we accept all major credit/debit cards for payment. Payment is taken after each appointment unless you are coming via insurance (who we then bill on your behalf).

What happens if I can’t attend a booked appointment?

If you have booked an appointment with us but find you cannot then attend. Please call the clinic reception ASAP on: Tel. 01492 545 291. We operate a 24hr notice cancellation policy here at the clinic. A cancellation fee may apply for any last minute cancellations or missed appointments with us.

Do you sell gift vouchers?

Yes we do. You can either order an e-Gift voucher online, or printed gift vouchers available form the clinic reception. Gift vouchers are available on all services offered & can be made up to any amount you like.


Appointments

How do i make an appointment?

You can either call us on: 01492 545 291, or fill out a Form on our website [Here]

What do I Need to Wear?

Please wear what is most comfortable for you. However, we do advise wearing loose fitted clothing due to the fact that your injury area will need to be uncovered/exposed to complete our examination.

What time should i arrive for my appointment?

For all appointments we advise arriving 10 minutes before your scheduled appointment time. Arriving early allows you to have a much more relaxed experience with us.

Are you suitably registered?

Yes our Physiotherapist is fully registered with the Health Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).

Do you accept my Health Insurance?

We are registered with most major Health Insurers. Please call us to find out more: Tel. 01492 545 291

My Injury is not sports related, can you still help?

YES of course we can. Although we are treat sport injuries, we still treat tons of normal aches and pains on a daily basis too (e.g. bad backs and sore knees).

How many times will I need to be seen?

Unfortunately everybody heals at different rates. We do know that nobody gets better in 1 sessions alone (its just not physically possible). Generally acute injuries tend to resolve on average in 6 visits, but more ongoing/chronic conditions may take anywhere between 9-12 visits. For an accurate quote, please book an initial consultation with us.

How Much does PHYSIO cost?

Our aim here is to get you fully better and to help guide you through your recovery process from start to finish with a treatment plan of sessions with us. Each treatment plan is individual to you and your injury, therefore to get an accurate quote fill out our Cost & Availability request form [Here]. When your whole treatment plan is booked out & paid for upfront, then there is a small discount! We find that people who pay upfront for their treatment (on average) get a much better outcome overall as they are more committed to getting 100% better and won’t fail!

What if you FIND you can’t help?

We do our very best to help everyone here at The Physio & Sports Injury Clinic, but there are times when a second opinion & further diagnostic tests are needed. We are lucky enough however to work in conjunction with some of North Wales’ top Consultants: