Frequently Asked Questions (FAQ)

Are you suitably registered?

  • Yes our Physiotherapist is fully registered with the Health Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).

Do I need a referral to be seen?

  • You don’t need a referral to access private Physiotherapy at our clinic. Just simply contact us via phone or email and we can book you straight in. If you wish to use a Health Insurance policy, you may need a GP/consultant referral first (depending on the company). Please check your insurer & your policy prior to booking in with us.

My Injury is not sports related, can you help?

  • Of course we can. Although we are sport specialists we treat tons of normal aches and pains on a daily basis (e.g. bad backs and sore knees).

Do you accept my Health Insurance?

  • We are registered with most major health insurers. To find out if we do, please give the clinic a call on: 01492 545 291

How quick can I get seen?

  • We try our very best to see all new patients as quick as we can, and aim to provide you with an appointment within 48hrs. We have no waiting list.

Do you take card payments?

  • Yes, we accept all major credit/debit cards for payment. Payment is taken after each appointment.

How do I find the Physio clinic?

  • We are based within Le Sport gym building in Rhos on Sea (LL28 4RB): Get directions via Google here. When you arrive at the gym, come up the stairs to the main desk and they will send you through to our physio reception.

Can I park outside?

  • Yes we have FREE onsite parking at the Le Sport gym building. There’s also Free parking all down the road outside, otherwise there is a council Pay & Display car park next door (50p for 1hr).

What do I need to wear?

  • Please wear what is most comfortable for you. However, we do advise wearing loose fitted clothing due to the fact that your injury area affected will need to be uncovered to complete our examination & treatment.

What time should i arrive for an appointment?

  • For all appointments we advise arriving 10 minutes before your schedule appointment time. Arriving early allows you to have a relaxed experience with us.

How many times will I need to be seen?

  • Unfortunately everybody heals at different rates. Generally acute injuries tend to resolve in approx. 6 visits, but more ongoing/chronic conditions may take anywhere between 9-12 visits. For an accurate quote, an initial consultation will be needed.

What happens if I can’t attend a booked appointment?

  • If you have a booked appointment with us but find you cannot now attend this appointment, then please call the clinic reception: Tel. 01492 545 291. We operate a 24hrs notice cancellation policy here therefore a cancellation fee may apply for any last miniute cancellations or missed appointments. We operate this policy because if someone cancels last minute it does not allow us time to book anyone else in your slot instead who could also be suffering in pain. If there is a problem PLEASE let us know ASAP.

What if you FIND can’t help?

Do you sell gift vouchers?

  • Yes we do. You can order an e-Gift voucher online, otherwise please visit our clinic to purchase a gift voucher. Gift vouchers are available on all services offered & can be made up to any amount you like.