Effective date: November 13th 2018
The Physio & Sports Injury Clinic is committed to protecting and respecting the confidentiality, integrity and security of the personal information of all individuals whose data we hold. Therefore we want to make it clear what information we collect about you from you, when we collect it and why we collect it. Definition: ‘We’ and ‘Us’ = The Physio & Sports Injury Clinic.
Where do we collect personal information
We collect information about you from various sources:
when you fill in our online contact form
When you phone us
when you email us
when you message us via Facebook or Instagram
when you fill in a new patient registration form in the clinic
Based upon the information you provide us with, we will communicate back to you in response to your enquiry, to provide the services you request and to manage your account with us fully.
You do not need to register with us to view this website. Registration forms are only required to be filled in when; you arrive at our clinic as a new patient, if you have changed your personal details or if we have changed our terms and conditions then we will ask you to complete a new registration form again. Our registration form requests the following information from you.
Date of Birth
Your GP practice name
Any health insurance provider details (company name, membership no. & authorisation code)
Any current medical conditions
All current medications you are taking
Your signature (& date of signature) to confirm you agree to our terms and conditions of service.
3. How we use your personal information
We collect the above information about you to:
To create both a paper patient folder & a digital client account record
To provide you with the support which you have requested
To provide you with a service you would like & inform you about other services we offer
For management and auditing of our business operations
For direct marketing via email (see marketing section below about opting out)
To comply with legal and regulatory obligations & requirements
To inform a referer (e.g. a health insurer, GP/Consultant or 3rd party intermediary case handler) who has a duty to be informed of your current health state, but only with your written permission.
Your patient folder contains your registration form alongside all treatment documentation & is stored securely in a locked filling cabinet. We hold onto all medical information legally for a period of 8 years from your most recent appointment, after which it is permitted to be destroyed. At registration, your personal information is also added into our digital practice management software to create an patient account to record appointment dates, services provided and all invoicing & billing. This software may also be used to send out appointment reminders by email or text message and appointment confirmation emails. We will never pass on your details to a third party without your written consent and will never share your information for marketing purposes with any companies outside of The Physio & Sports Injury Clinic.
We may like to send out newsletters, offers and information about our services that maybe of interest to you using the information you have provided via post, email or by phone. If you have consented to receive marketing, you may opt out at any time. You have a right to stop us from contacting you for marketing purposes. If after inquiring by phone or email you do not make a booking with us, your name and email address may be added to a secure database to receive email marketing at a later date. If you make contact via any clinic events, promotions or like our social medial channels (Facebook & Instagram), we may re-target our services to you.
5. Website hosting
6. Website Cookies
7. Other Websites
8. Policy changes
We reserve the right to make changes to our privacy terms at any time. Please feel free to check this page periodically for any changes we may make. Once a change has been made we will amend the “Effective date” at the top of this page.
9. Contact us